CONTACT CENTER

Communicate with your customers in real time. All communication channels will be grouped on the customer card in CRM. Emails, calls, live chat and social networks (Facebook, Instagram, ...).

Contact Center

– Online chat,
– Telephony,
– Emails,
– Social networks,
– Web Forms.

CALL CENTER

– Renting a number, linking your own number or PBX,
– SIP support,
– Call recording,
– Voicemails and greetings,
– Black list,
– Statistics.

ONLINE CHAT

– Rules, redirect, conversations,
– Automatic replies and greetings,
– Ready answers,
– Customer reviews,
– Extended reports.

HEPLDESK

– Tickets,
– Priority,
– Development status,
– SLA (Service Level Agreement).

MARKETING AND SALES

– Email marketing,
– Bulk SMS,
– Bulk messaging,
– Customers targeting on social networks,
– Sales automation.

STATISTICS

– Activity by communication channel,
– Activity by day / time,
– Average response time,
– Customer satisfaction,
– Custom reports.